FAQs

Member FAQ

How to become a member	You can become a member by completing the E-mail account registration or logging in directly using a third-party account.
Membership Functions	After logging in, click the "Member Center" icon in the upper right corner to confirm the following functions: member information, order to view order information/apply for return, check discount coupon details, favorite product collection/quickly add to shopping cart.
Membership benefits and discounts	Creatage will hold membership activities from time to time, including consumption discounts, discount coupons, mysterious gifts, etc.

Shopping FAQs

Shopping process

01. Select the color, size, and quantity of the product you want to purchase, and click "ADD TO BAG" or "BUY NOW". 02. Click the "Shopping Cart" icon in the upper right corner. 03. Confirm the order content, select the delivery method and payment method. 04. After completing checkout, you can check the order progress in the member center. ＊Products added to the shopping cart but not completed before checkout will not be reserved for stock. Product inventory allocation will be based on the order of checkout. ＊If the package is not received or refused and returned (calculated within 7 days after shipment) after delivery, the ordering account will not be able to use this delivery method if it reaches three times. ＊Domestic delivery time is about 2-3 working days. If you have not received the product, please contact customer service as soon as possible. ＊The estimated days for pre-orders are based on production time, goods delivery, customs inspection, etc. The arrival days for each product are different. If the goods arrive early, they will be shipped early. Please pay attention and understand. ＊Please note that if you violate the ordering and return rules set by Creatage without reason or maliciously, the company has the right to suspend your account and refuse you to use this service, and put you on the transaction blacklist. Please pay attention.

Payment and delivery methods

Delivery time and freight

After-sales service issues

What is the return method?

01. In order to simplify and speed up the process of obtaining suitable products, Creatage only provides return service without exchange. 02. If the size does not fit or does not meet your expectations, you can choose to return part or all of the goods within the 7-day appreciation period and then order again. 03. If the seven-day appreciation period is calculated as seven days from the day after receipt, the appreciation period is not a trial period. Please keep the product in new condition. For convenience stores, the first day is counted as the day after the pickup. For Black Cat Home Delivery, the first day is counted as the day after the delivery is signed for. Please be aware of this regardless of whether the delivery is signed for by the buyer himself (administrator/family member, etc.). 04. If you need to return an item within 7 days, please pay for the shipping fee yourself. To avoid disputes, please make a return only after you have received the product. Product discounts cannot be combined with order calculations. 05. After the package is picked up, the system needs to return the pickup information within 48 hours. Please log in to the member center after receiving the package (within the 7-day appreciation period). 06. Then go to the order inquiry and select the "Return" option to apply for a return. We apologize for the inconvenience! 07. If the pickup information is not updated for a long time, please be sure to contact the customer service staff as soon as possible within seven days of receiving the package for assistance to avoid affecting your return rights.

Related Notes
The return application system will automatically determine the volume based on the weight of the product being processed. If the package exceeds the convenience store volume, it will be arranged for [home delivery]!
Starting from 8/28/2017, the delivery service will be changed and the return package service will not be provided on Sundays.

Convenience store registration link description
Please return the item to the convenience store within four days of the return application date. If it is not used after the deadline, it will become invalid and will not be provided again.
＊The returned product must be intact and with all accessories (including tags not removed/special packaging complete), and it must not affect the secondary sale of new products.
＊If the combination product does not reach the discount quantity after return, the retained items will be restored to the original price
＊If the amount of the reserved goods after delivery does not reach the threshold of the full gift activity, the gift must be returned together with the returned goods (new and unopened). If it is not returned, it will be directly calculated at the original price. The above amount will be deducted from the amount of the returned goods first. If there is a shortage of deductions, the order will not be accepted for return and will be returned by home delivery cash on delivery <Shipping fee ranges from 130 yuan to 170 yuan>
＊Please note that if you violate PAZZO's ordering and return rules three or more times without reason or with malicious intent, the company has the right to suspend your account and refuse you from using this service, and also put you on the transaction blacklist. Please pay attention.
＊If the amount of the retained goods in the order after the return does not reach the free shipping threshold when ordering, you need to bear the original shipping fee and deduct it from the refund amount. The convenience store shipping fee is NT$80/home delivery shipping fee is NT$120 (no need to carry extra cash in the package)

How do I return an item? How to return via convenience store or home delivery?

01. Log in to Creatage and apply for a return online. 02. Write down the return code. 03.Pack the merchandise you wish to return properly. 04. Go to the convenience store to operate the machine and print the return slip. Detailed instructions for returning items at convenience stores: [7-11] [FamilyMart] 05. Give the return package and receipt to the counter staff: [Where is 7-11 ibon][Where is FamilyMart FamiPort] 7-11/FamilyMart Return Volume Limit ＊Weight limit: ≤10kg *Size restrictions: The longest side ≤ 45cm; the total length + width + height ≤ 105cm ＊.Please use opaque packaging bags to seal the product completely. ＊If the size of the package does not meet the requirements, the store will refuse to accept it. Consumers are kindly requested to pay attention!

Refund method and refund time

Under what circumstances can returns and exchanges not be processed?

Non-returnable items and special circumstances 01. Exceed the seven-day appreciation period. 02. The return code has expired or the delivery return has expired. 03. The product accessories are incomplete, the tag has been cut, or the product has been put into water (the integrity of the product is not maintained). 04. Non-creatage products are processed as they are, such as embroidery, cutting, printing, etc. 05. The gift items were not returned with the return package. 06. Special packaging or product accessories are damaged. 07. Residual odors other than the product itself, such as perfume, body odor, cigarette smell, etc. 08. Clothes are stained with powder/dirty from use (e.g. dirty soles, worn out) etc. <Not considered a defect> 01. Thread ends, buttonholes not opened, some loose threads, very small stains, buttons that can be sewn back, asymmetry within a reasonable range, 1~2cm error in flat measurement, color difference in photos, material not as expected, special stitching (safe stitching/fixed pocket stitching) 02. New products will have some smell of the original fabric or its dye. Ventilate them first and then wash them, and the problem will gradually disappear. 03. Printed products may have uneven printing and offset printing spots/small color spots (less than 0.5 square centimeters). ＊If it is confirmed that the product cannot be accepted or is not included in the return order, it will be sent back to you by home delivery (the shipping fee is 130 yuan at your own expense). ＊If we are unable to get in touch with you, the cancelled returned items will only be kept for 1 month (calculated from the return date). Overdue items will be directly invalidated and the purchase amount cannot be refunded or credited. Please be careful to avoid affecting your own rights. * Due to the time-consuming air parcel delivery to overseas areas and the complicated cross-border refund process, we are unable to provide return and exchange services for overseas members. Thank you for your understanding.

<Notes on return of non-conforming goods>

01. If the returned package contains personal items (not sold by Creatage), it will be returned by cash on delivery (home delivery fee varies from 130 to 170 yuan). If you do not respond within three months after being notified by customer service, it will be reimbursed directly. 02. If the return package does not match the return details, the return will be accepted directly according to the actual return goods received without further notice. Please pay attention to the product items when processing the return. 03. Once the return package is confirmed, if there is a man-made defective product, the return will not be accepted. Other normal products will be accepted for return and refund first. Man-made defective products will be contacted and returned by cash on delivery (home delivery varies from 130-170 yuan) 04. For abnormal orders after they are sent out, Creatage will notify you after receiving them. If you do not reply within the notification period, the order will be cancelled and you will be asked to place an order again (based on the current inventory quantity, promotions and prices on the official website). 05. Free shipping service is provided for one return during the appreciation period. If the original order needs to pay shipping fee (80 yuan for convenience store/120 yuan for home delivery), it will be deducted from the return amount. Please do not put cash directly into the package. If cash is received, customer service will notify you separately and remit the money back (minus the handling fee of 15 yuan)

Frequently Asked Questions about Invoices

Creatage will enclose an invoice with the goods. To request a unified (company account) invoice, please click "Uniform (Company Account) Invoice" in the last step of shopping and leave the unified invoice delivery address so that the unified invoice can be sent to the filled address by registered mail one week after the order expires.

Overseas Member Services

(1) Overseas Payment/Invoice Instructions
Creatage uses a third-party payment platform system. VISA, MASTER, JCB credit cards and UnionPay cards from all banks can be used.

INVOICE
According to Taiwan's business tax law, Creatage will not issue a unified invoice. (Business Tax Law: Direct export of goods or services to overseas buyers is exempt from issuing unified invoices) Creatage will include a detailed list of goods in the package for verification of the goods.

Transaction verification code reminder
For domestic and foreign credit cards with 3D verification, you need to enter the 3D verification information via SMS before you can pay. The 3D verification part is sent by the consumer's issuing bank. If there are any related sending issues, please confirm with the issuing bank.

(2) Delivery method/package query

Remark
01. Because each shipping company adjusts the calculation method of freight from time to time, the actual freight displayed at checkout will be the main one.
02. Import tariffs vary from country to country. If your country charges tariffs or additional fees for remote areas when you receive your package, the buyer will have to pay for it.
03. If the package is not received within the scheduled delivery days after it is sent, please contact customer service as soon as possible.
＊After completing the checkout, it is deemed that you agree to the freight charge method and the handling method of customs duties/logistics fees.

(3) After-sales service
Due to the time-consuming air parcel delivery to overseas areas and the complicated cross-border refund process, we are unable to provide return and exchange services for overseas members. If you receive a defective/wrong product, please provide detailed photos of the defect/error and email them to our customer service mailbox within 7 days from the day after you sign for the package: info@creatage.com.tw. Please leave your member account number/order information/mobile phone number in the letter and we will assist you as soon as possible. If overseas buyers return the item on their own and the freight is paid, Creatage will refuse to accept it, and the shipping and related costs will be borne by the buyer.
Remark
01. Please be sure to fill in the correct recipient information. If the package cannot be delivered due to incorrect recipient information and no one signs for it, we will cancel the entire order directly.
02. For returned packages, only the purchase price will be refunded (the shipping cost will not be refunded); you will also be notified by email after the operation is completed.
03. Due to different import tariffs in different countries, if your country wants to charge tariffs for the goods when you receive the package, the buyer must pay it by himself. If it is rejected due to local taxes, the package will not be returned and we will not refund any money. Please pay attention.
＊Special reminder: If the local courier company fails to deliver the package multiple times and the customer service has not been able to contact the recipient, some courier companies will no longer return the package, and we will no longer refund any money. Please pay attention.

Terms of Service

When you become a member of the Creatage website, it means that you have read in detail, clearly understood and agreed to accept all the contents of the Terms of Service. In addition, when you use specific services on the Creatage official website, you may be required to comply with the terms of service or related regulations separately announced on the official website based on the nature of the specific service. If you are under the age of 20, you may use this service only after your parent (or guardian) reads, understands and agrees to all the contents of the Terms of Service. When you use or continue to use this service, it is presumed that your parent (or guardian) has read, understood and agreed to all contents of this Terms of Service and any subsequent modifications and changes. ＊This website does not bear any responsibility in the following situations: 01. The risks of Creatage official website services will be borne by you personally. Members agree to use the services of Creatage official website based on their personal wishes and agree to bear any risks themselves, including any resource loss caused by downloading information or pictures from Creatage official website, or obtaining information from Creatage official website services. 02. The member's actions of filling in the object information, personal information, uploading pictures, etc. on the Creatage official website are purely personal actions of the member, and the official website is not responsible for the authenticity or completeness of its content. 03. The official website has no responsibility for any data damage, loss, theft, or tampering caused by computer virus intrusion or outbreak, temporary closure due to government regulation, or other force majeure that affects the normal operation of the network. 04. Creatage official website does not assume any express or implied warranty for any service. Creatage official website does not guarantee the stability, security, accuracy and uninterruptedness of its services; members expressly bear all risks of using the official website services and any possible damages. 05. Maintain and update your personal member information to ensure it is correct, current and complete. If you provide any incorrect, false or incomplete information, Creatage has the right to suspend or terminate your account and refuse your use of all or part of the Service. 06. If a member posts or publishes false or illegal information, infringes on the rights of others, or engages in deception or blackmail through the Creatage official website, it is purely the member’s personal behavior. PAZZO official website is not responsible for any disputes arising from this! Hereby declare